Be Illuminated!

At Lumos Cafe

Lumos Café is named upon the Harry Potter spell to summon light. And that is the purpose of Lumos Café - Owner Sarah Chen wants to bring a lightness to people who come in, and she wants them to leave with a big smile on their face.

To set this café apart from others, Lumos Café has a strong focus on customer service, and you’ll feel that from your first breath inside. “We care,” is how Sarah describes Lumos Café. With customers being 80-90% local, staff love remembering the order of returning customers, making them feel at home and often creating friendships.

Lumos Café has brought customer service to the next level by introducing table service. They also welcome take-away customers with the same love, and remember their orders, likes and dislikes, creating a cherished family-feel in the Cannonvale café.

“We create a vibe for people, when you come in you are not a customer to us. You are a family. So, if you come in today and you disappear for a week. When you come in the next time we will ask, how are you? Are you okay?” expressed Sarah.

It’s not just customers that feel like a family at Lumos Café.

By seeing herself as a worker first and boss second, Sarah has managed to create a family feel between her co-workers too. Staff talk to Sarah more openly which in turn develops that relationship to the next level.

Lumos Café is Sarah’s first business but having worked in the industry for more than a decade, she understands how to inspire staff and she believes that by being themselves, they can do their best work.  

At the Whitsunday Shopping Centre Sarah feels a warm support from each loyal customer and from the surrounding businesses. She shared that when they can, they buy each other’s goods, support each other, and share information.

Top Tip!

What’s your favourite order? Become a regular at Lumos and the friendly team will often remember it for you!

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