Sustainable Practices And Quality Service
Whitsunday Pool Service
Whitsunday Pool Service, nestled in the heart of Airlie Beach has been a cornerstone of community trust and reliability since its inception.
Established during the era of Airlie Beach's dirt roads, the business was previously owned by Dale Mackrill for 17 years before being passed on to its current owners, Ben Holliday and his partner Christine Cullen.
Since the passionate couple took ownership, the business has continued to thrive and their entry into the pool service industry has been both an unexpected yet successful journey.
Ben, originally a plumber from the UK, found himself immersed in the world of pools when he joined Whitsunday Pool Service 13 years ago. His passion for the trade grew steadily, eventually leading him to open up his own business alongside Christine four years ago, under the banner of Holliday Pools.
Despite initially operating solely as a mobile service, the demand for their expertise quickly outgrew their capacity, prompting the acquisition of the business from Dale upon his retirement, with the unexpected support of a cooperative bank.
Ben and Christine take pride in building relationships with their customers, extending their care not only to the pools they service but also to the people (and pets) they encounter along the way. For Ben, the highlight often lies in the furry companions he meets during his visits.
The core values of Whitsunday Pool Service reflect its roots as a family-run establishment deeply embedded in the local fabric. The emphasis on honesty, reliability, and a return to community-centric service distinguishes them from larger corporate entities.
Their service offerings span a comprehensive range, including free pool water analysis in store, maintenance, warranty repairs and equipment sales. They also provide hands-on training for customers keen on managing their pool care independently, reinforcing their commitment to a unique approach when it comes to providing the best experience and service for their customers.
With the help of GWADA Murals, the shop recently received a modernised make-over in a display of their ever-growing success.
What sets Whitsunday Pool Service apart is not only its longstanding presence but also its adaptability and vision for the future. While rooted in tradition, Ben, Christine and their team are forward-thinkers, aiming to modernise operations from outdated paper systems to efficient digital processes.
This transition reflects their dedication to both customer convenience and environmental responsibility which is a major core value for Ben and Christine. They are vigilant in sourcing pool chemicals that have minimal impact on their beloved local environment and are aware of the delicate balance needed to preserve the natural beauty of the area, including the nearby Great Barrier Reef.
Whitsunday Pool Service holds a firm foundation of environmental stewardship, community and a legacy of trust. Through their dedication to unique, personalised services, ethical practices and revolutionary initiatives, Ben, Christine and their team are not only preserving a piece of local history but are also shaping a sustainable future for their community and beyond.
As they navigate the dynamic landscape of Whitsunday Pool Service, their passion for excellence and customer care continues to be the driving force behind their success.
“We love getting to know our customers – our main values are ensuring we remain a
family-run business, that is local and we are also very environmentally conscious, ensuring the chemicals we source and supply have minimal impact on the wonderful area we live in,” said Christine.
Whitsunday Pool Service Offer:
Free Pool Water analysis in store, computerised spin disk testing, or the old-school way (whichever you prefer)
Pool maintenance
Phone advice (free)
Handovers / onsite training (for the customer that wants to do it themself)
Warranty repairs
Repairs out of warranty
Equipment Maintenance and sales
